Help centre
Guides, answers and how-tos.
Everything you need to get set up and get the most from Paylane.
Getting started
Up and running before lunch.
Four steps, about twenty minutes, and a real person on hand if you want one.
Create your workspace
Sign up and name your team. 2 min.
Import your data
Bring everything from spreadsheets or other tools. 8 min.
Invite your team
Add teammates with the right permissions. 3 min.
Go live
Publish your first project and share it. 5 min.
Want a hand getting set up?
Book a free onboarding call with a specialist.
Help centre
Everything you wanted to ask.
Cannot find the answer? Our team replies within a working day.
Contact supportFees & payouts
1.4% + 20p for European cards and 2.9% + 20p for international cards. No setup or monthly fees on Starter.
Standard payouts arrive in two working days. Instant payouts arrive in minutes for a small fee.
Risk & compliance
Machine-learning risk scoring reviews every payment, with rules you control and 3-D Secure where it helps.
Yes, PCI DSS Level 1. Card data never touches your servers when you use our hosted fields.